He was very familiar with the product. He was also polite, and explained things and...
“Rich provided detailed information about the variety of LTC policies and providers. He gave me...
“Richard is professional, knowledgeable, personable and took the time to explain the policy choices in...
“Richard worked with our needs and budget finding us the most cost-effective plan available. The...
“Things were explained very well. The representative seemed to be sincere about giving me the...
“Richard was very professional. He was not pushy. He took every consideration to make me...
For what reason did you give a score of 10 of 10 for your oversatisfaction? ...
“He was polite, patient, and helpful. He answered all of our questons and made sure...
“Helpful and patient, helped us make a decision and move forward, informative and thorough.”  
“I very much appreciate the ‘low-key’ manner in which Rich conducts his business. Very informative,...
“Very informative, was first class all the way.”
“It was very informative and Richard was extremely knowledgeable.”
“Rich’s presentation was clear and precise. Every bullet point was explained and he answered every...
“Professional – Knew product – able to answer questions with complete understanding (to me).”
“Knowledgeable…Answered all our questions…Very polite!”
“Richard is very punctual, efficient, patient in explaining.  It’s complicated with many options, you need...
“Very kind and patient. Covered every aspect, and was a good teacher as we went...
“Specialist was well informed, helpful and very nice.  Process was easy and we felt well...
“All questions were answered thoroughly. There was no sense of any hurrying. We felt like...
“Rich spent as much time as we needed to answer our questions. It was great...