“Richard guided me through the process of choosing the right policy for my husband and I. He was able to show different policies with the cost. He was polite and professional. The most useful process was the ability to video conference the meeting. I was able to schedule the meeting at a time that was convenient for my husband and I. It makes the process of researching long-term care easy. They ask what you are looking for and research it. They make a list of companies that you qualify for.”