For what reason did you give a score of 10 of 10 for your oversatisfaction? ...
“He was polite, patient, and helpful. He answered all of our questons and made sure...
“Helpful and patient, helped us make a decision and move forward, informative and thorough.”  
“I very much appreciate the ‘low-key’ manner in which Rich conducts his business. Very informative,...
“Very informative, was first class all the way.”
“It was very informative and Richard was extremely knowledgeable.”
“Rich’s presentation was clear and precise. Every bullet point was explained and he answered every...
“Professional – Knew product – able to answer questions with complete understanding (to me).”
“Knowledgeable…Answered all our questions…Very polite!”
“Richard is very punctual, efficient, patient in explaining.  It’s complicated with many options, you need...
“Very kind and patient. Covered every aspect, and was a good teacher as we went...
“Specialist was well informed, helpful and very nice.  Process was easy and we felt well...
“All questions were answered thoroughly. There was no sense of any hurrying. We felt like...
“Rich spent as much time as we needed to answer our questions. It was great...
“He [Richard] explained everything to us, and answered questions when we didn’t quite understand. Very...
“Richard explained things very well and made the application process easy. It was clear he...
“Rich explained options including why a particular option or plan might work best for my...
“Very helpful in helping me understand a topic I know nothing about.”
“Knowledgeable,friendly, helped guide us to the best policy we could get.”   What would you...
“Very knowledgeable, supportive, and unbiased in his information.”