“(Rob) followed up with me even when I changed addresses due to my retirement. Rob...
“(Dan) was personable and answered our questions.” What did you find most useful about...
“Richard was very knowledgeable and pleasant when explaining LTC to me. It was very informative,...
“Tom was very detailed in his explanation and offered good, sound advice regarding the nurse...
“Helpful with all questions and very patient with our decision making. Questions were answered in...
“Tom has been very easy to work with and very informative. I learned how intricate...
“He was patient, understood our concerns about dealing with someone we did not know, and...
“She was very thorough and patiently answered all of our questions. Also, explained all the...
“Tom was prompt in all communications, and thorough in explaining not only the process, but...
“He was patient as I had to reschedule our calls several times before the application...
For what reason did you give a score of 10 for your overall satisfaction? “Communicative...
For what reason did you give a score of 10 for your overall satisfaction? “Millie...
What did you find most useful about this process? “Agent is easy to talk to,...
“Curt was knowledgeable about the products available and walked me through the various scenarios and...
“Millie had the heart of a teacher and left me with no questions unanswered. She...
“Rob was very responsive. He explained things well and patiently answered our questions. He stated...