Cathie, I want to thank you for your awesome help through all of this!  And I know your not done, but I feel a huge relief to be this far into the process.  You are soooooooo good at what you do.  I am very appreciative that you kept in contact with me to help me get the appointment to happen.  I am going to tell everyone I know to call you for LTC insurance.  If you want to send me a few cards I would love to give them out.  You are the only person who called me back!!!  I am loving working with you!”