“Samantha made the entire process, from my first inquiry until today’s application submission, simple and understandable. I would tell [new clients] that, if they are quite lucky and get assigned to Samantha, they will have the reasons for obtaining LTHC insurance explained clearly, the terms and conditions of the policy explained clearly, the costs for the policy and for obtaining LTHC itself explained clearly, and can than make an educated decision with full support from Samantha, but no pressure at all.