Lisa was very helpful in explaining the differences in the policies and also provided information about Short Term Care as an option. Buying insurance is not a good experience typically but I felt that she was upfront with pros and cons and did not have an agenda to forcing me into a decision that was not right for me. I would tell them that the experience does not need to be stressful and that there are people like Lisa that makes the decision-making process smoother and you feel more confident in your final choice of product.