“I knew that it was important to have LTC, because Dave Ramsey said it was.  However, I did not know all of the intricacies of the insurance.  The fact that you [Cathie] spent such a long time speaking to me, even though you knew that I already had Long Term Care through LTC Partners, spoke volumes to me.  Your generosity, and willingness to simplify something that seemed incomprehensible to me reflected your unselfishness and your kindness.”