Sarae Kasai - LTC Consumer

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Sarae very professionally reviewed with me in detail several options and recommended one that fit my situation. [She has] the knowledge and professionalism to research various options for the client’s situation.

Devesh, MN

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Professional, courteous and pleasant. Professional, knowledgeable and easy to speak with.

Gerardine, TN

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Excellent knowledge and easy to communicate and work with. Easy and straightforward.

Matthew, AK

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Positive Experience! Our LTC Consumer Specialist was very professional, knowledgeable, personable, and gave us a higher level of confidence while purchasing insurance with which we had no prior experience. She answered all our questions, and is committed to following the underwriting process of our application as it goes forward, and available for further consult if needed. Very pleased to be working with LTC Consumer.

Joy, GA

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The help I needed. I had a great experience. Miss Kasai was very helpful. She gave me options and then gave me time to think about them. I got the best plan that works for me because she was able to answer all of my questions. Thank you so much for this experience.

Eric, MD

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Sarae was very informative on LTC policies and she kept me updated on the whole application process and what to expect. Easy customer experience, no pressure. Knowledgeable agent, loved the spreadsheets on what is in the LTC policy and what the premium is. No surprises…

John, WI

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“Sarae was professional, very knowledgeable, driven by client’s best interests/needs, and a pleasant person to work with. She was so positive and informative…you need to clone Sarae.”

-Ronald, GA 4/19/2024

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“Sarae is very very knowledgeable about Long Term Care policies. She answered all of my concerns in easy to understand terms. Sarae is an experienced agent who knows she’s talking about!”

-John, WI 4/8/2024

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“It’s a very easy process and Sarae was extremely helpful and knowledgeable and very friendly.”

-William, TN 4/5/2024

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“Sarae was extremely knowledgeable, helpful and kind. I’d recommend Sarae and her great service!”

-Sonja, MN 3/4/2024

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“Sarae was very helpful, explained the care needed, and options very well. She is very personable and considerate. Great service, personal interest, clarity, communication, and patient.”

-Kit, AK 2/29/2024

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“Excellent job finding and presenting options. Great selection of options well explained.”

-Pamela, NC 2/22/2024

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“Sarae has been diligent and very patient in helping me through this process! She researched options and was very knowledgeable about my options. Sarae is the go-to person for long term care for Alaska!”

-Brian, AK 1/15/2024

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“Sarae was patient, I asked a lot of questions. She was very knowledgeable and was very quick in reassuring my needs and concerns which was very helpful in making my decision to purchase LTC.”

-Patty, TX 10/26/2023

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“Very informative. Explained all details and answered any questions we had. Friendly and pleasant personality. All aspects were covered on the LTC insurance. There is flexibility in the program. It can be design to fit your needs.”

-Annette, AZ 9/7/2023

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“Sarae was [informative]and broke everything down for the layman to understand. I felt we were able to make a good decision regarding our insurance with her guidance. Consistent follow up and high level of knowledge regarding long term and short term care insurance.”

-Maren, ID 8/31/2023

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“Knowledgeable [and] great!”

-Toby, TN 8/18/2023

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“Courteous [and] knowledgeable. Helpful in every aspect.”

-Victor, IN 8/14/2023

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“Excellent stress free time. Personal attention, prompt. Five-star communication skills. Very nice too.”

-Janielle, CA 7/18/2023

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“A pleasure talking our representative, Sarae. She worked for us and obtained answers and information in a timely manner. Prompt, helpful and courteous responses whether by phone or email.”

-George, OH 7/13/2023

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“Sarae was fantastic. Very patient, informative. Explained everything thoroughly . Accommodating and down right pleasant. Effortless. No pressure to purchase. Sarae, in my opinion, truly looked out for my needs.”

-Richard, GA 7/7/2023

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“Sarae was professional, knowledgeable and thorough. She presented all options to me and let me make my own decision. There was no sales pressure from her neither was there any need for it. I really appreciated it. She was personable, pleasant and so accommodating. I instantly felt comfortable with her. She has a really nice manner about her. I recommend her highly and with no reservations!”

-Atiya, MD 4/12/2023

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“Sarae was thorough and professional from day one. Her follow up was consistent without feeling pushy. She made us feel very comfortable, explaining everything in as much or little detail we required. Top notch representative! Sarae will work with you to find the best plan for YOU.”

-Catherine, WI 4/10/2023

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“Sarae was very patient with us and did not push, and answered all questions easily.”

-Michael, NY 3/2/2023

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“Great correspondence, friendly, attentive to needs. Excellent customer service from (Sarae).”

-Andy, TX 1/2/2023

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“Sarae is awesome, she’s knowledgeable, patient, informative and pleasant to work with. (LTC Insurance is) potentially overwhelming, so getting the right specialist is key.”

-Darren, CO 11/9/2022

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“Sarae is the sweetest. She’s very patient explaining things to me. She is very, very personable. It was a joy talking with her.”

-Vickie, IN 10/31/2022

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“Sarae was very professional and knowledgeable on the LTC product. She sent several options that would fit our needs and the coverage we wanted. Sarae helped us to utilize the internet and gave us good objective information. She was very patient with us and answered all of our questions. And made us comfortable that we made the right decision.”

-Martin, IN 10/19/2022

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“The LTC rep, Sarae Kasai, made applying for LTCI a no-stress experience. I felt that all options and trade-offs on cost were clearly explained. All of my questions were answered in a clear and concise manner.”

-Daniel, NJ 9/19/2022

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“I’ve heard that LTC can be very confusing and expensive. Sarae showed us options and explained everything in easy to understand terms. (She) gave wonderful advice making me feel like she really had my best interest at heart. She is professional, friendly, and approachable.”

-Lori, CA 6/17/2022

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“The process was more time consuming than normal and had some unexpected issues. Sarae really stuck with me through it and found answers to the issues that we confronted. I felt like we were a team working on this together.”

-Jean, CO 6/16/2022

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“Very simple process, thorough process, options available. (Sarae) was attentive and responsive.”

-Todd,TX 6/13/2022

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“(Sarae) is very informative. She spent plenty of time explaining everything so we could make an informed decision. I highly recommend her. She took all our concerns and guided us to make a good choice.”

-Linda, OH 5/6/2022

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“Sarae was very informative and patient and addressed all our questions and concerns. We were able to get the information we were looking for and have a better understanding of what LTC covers. (Sarae) was was very patient in showing us all the different options that we have and we did not feel any pressure on making a decision. It was a great experience overall.”

-Rogielyn, NJ 4/28/2022

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“My agent put up with the hassles of my busy lifestyle and got the job done. (She was an) extremely knowledgeable and caring individual.”

-Louise, FL 4/26/2022

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“Sarae was professional, knowledgeable and friendly. Answered all questions (some more than once). I felt comfortable making decisions with her help. I was easy, painless.”

-Mary, NJ 4/19/2022

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“Sarae is great, I would recommend her highly. Presented information very clearly. Provided answers to all our questions in a direct balanced manner, not a ‘sales’ response. Built trust.”

-Tom, NY 4/5/2022

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“Sarae was well informed and patient in explaining the options. She answered my questions fully and was patient when I needed time to think.”

-Gary, OR 3/16/2022

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“Sarae did a great job explaining everything.”

-Dan, ID 3/9/2022

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“She was friendly, knowledgeable, and made the process as easy as possible. (Sarae) handled things efficiently, was flexible with scheduling, and went out of her way to make the process go well.”

-Richard, WA 2/14/2022

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“Sarae was informed, clear in her explanation of the products available, not pushy, and considerate. She was able to take the complex and boil it down to very easy-to-understand information for us to absorb and process. The process was very easy and I would recommend friends and family to reach out should they need (LTC) insurance.”

-Victor, IN 2/4/2022

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“(Sarae) was professional and answered all my questions. (She) was knowledgeable and patient in answering all questions.”

-Matthew DeJoseph, NY 2/2/2022

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“We were so happy to have Sarae as our LTC Consumer specialist. She’s very knowledgeable, accommodating, and responded to all our inquiries. We tried to get quotes from different companies for LTC; our decision to choose the company that Sarae offered was not only because of the company but how she presented it and made us feel valued and appreciated.”

-Grace, CA 8/31/2021

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“I had a variety of detailed questions and concerns about my insurance selection and application process. My rep, Sarae, was extremely patient, informative and able to effectively work with me to find the best possible option for insurance coverage. I would highly recommend her to anyone seeking insurance coverage. She is a true professional.”

-Howard, PA 7/24/2021

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“I reached out for Long-Term Care Insurance through the Ramsey Solutions ELP link. Sarae was very helpful to my many questions and option changes as I was trying to figure out what the best plan for me would be as Washington State is now requiring all working residents to have a private LTC plan or pay a tax to have Washington State’s plan.”

-Joel, WA 6/30/2021

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“The LTC Insursurance Rep, Sarae, that I have been working with is great. She is well informed, provides good information, offers solid explanation and options on coverage and is extremely patient in her efforts to bring understanding to a big decision for me as a potential client. She is exceptional at what she does!”

-Howard, PA 5/24/2021

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“I enjoyed working with Sarae. She worked within my needs and budget to provide multiple options. She also found a great option with a life insurance policy with a long term care rider. I recommend working with Sarae to anyone shopping for Long Term Care Insurance.”

-Danielle, MN 3/10/2021

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“My wife and I had a great experience exploring our options for long term care insurance. Sarae expertly guided us through the whole process answering all our questions and concerns. We now feel that our new policy will be a good fit for us.”

-Neil, IN 10/13/2020

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“When I started this process with Sarae and LTC Consumer I had a lot of questions. Sarae answered every question I had, thoroughly with knowledge, patience and outstanding professionalism. I look forward to an ongoing relationship with Sarae and LTC Consumer Thank you Sarae!”

-Julie, AZ 7/28/2020

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“Sarae was very helpful and knew what she was selling very well. She kept things simple and explained things well. She also took her time and didn’t try to hurry us through anything and even would go back to explain things to us again as needed. Sarae was very personable and asked about us and how things were down in Texas during this crazy time. And at the end, she would even apologize for running long on the appointment. No apology necessary for a job well done. Thank you ma’am!”

-Russell, TX 5/21/2020

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“I went through Dave Ramsey’s website to look for Zander Insurance. I then went to Zander Insurance, which was how I looked for long-term care insurance. Next thing I know, I got a call from the LTC Consumer people. (Sarae) was very knowledgeable and helpful. Everything worked out really great.”

-David, UT 4/30/2020

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“The consumer specialist, Sarae, has been dedicated to providing us the best long term care planning. She was professional and had in-depth knowledge of the product and process. We are glad to work with her. We recommend her services to anyone in need of this type of service.”

-Filomena, WA 4/30/2020

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“We worked with Sarae to explore options for Long Term Care Insurance. Sarae was able to answer all our questions and was very thorough in explaining the process to us. We would use Sarae in the future for any insurance needs.”

-Douglas, WA 4/6/2020

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“I liked the way that LTC Consumer was represented and decided to use them. I thought very highly of the rep. She was very thorough, provided continuous follow-up, and had good communication.”

-Elmer, AZ 3/27/2020

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“We’ve been very satisfied with LTC Consumer. Everything has been fantastic and it was a very easy experience.”

-Jacqueline, AZ 2/27/2020

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“There’s no getting around the fact that you have to look up a bunch of information about your medical history, but the agent I worked with, Sarae, was friendly and took the time to work with me. I probably wouldn’t have done this if I’d had to wade through this on my own.”

-Sean, FL 2/24/2020

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“Sarae was thorough, not pushy, and had the heart of a teacher. She answered all of our questions and concerns to our satisfaction. The videos recommended before our first appointment were very informative. Sarae was thorough without being pushy and was very easy to talk to in getting our questions answered.”

-Ron, MN 3/6/2020

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“She was professional and helpful throughout the process. Very positive and personal service.”

-Barbara, IN 2/21/2020

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“Sarae was clear in her explanations, patient, kind, courteous, attentive, informative, professional. She was prompt with replies and right on time with appointments.”

What would you tell a friend or colleague about your experience?

“I would explain why it’s important to have LTC Insurance and then I would tell them about the ease of understanding the coverage and about the benefits of having the coverage.”

-Mary Jane, TX 2/16/2020

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“Sarae was clear in her description of several of the products, patient with all my questions and patient with the amount of time I took to make my decision. She stayed in contact along the way without being intrusive. Great to work with her!”

What would you tell a friend or colleague about your experience?

“I would tell them that the education was thorough, that I asked many questions which were answered in everyday language, and that the person speaking with me assisted me in products that were tailored to my unique situation.”

-Rae Lynn, OH 1/20/2020

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“Very professional and patient. Not pushy. Great information and options. Easy to work with.”

-Cheryl, TX 1/19/2020

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“I was able to get my questions answered and sign up for LTCI. It was as easy as could be expected given the amount of information that was required and (Sarae) made the process easy.”

-Sean, FL 1/10/2020

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“Great communication, open and honest, fast process. Sarae was kind, considerate, open and honest about the process, informative and spoke at a level I could understand well.”

-Teri, CO 1/5/2020

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“Great follow up. My schedule was extremely busy and she would touch base periodically. She was never pushy, always maintained a high-level of professionalism. Very thorough.”

-Linda, TX 12/22/19

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“Sarae was very nice and easy to work with. Explained everything well, was thorough but quick.”

-Robert, MO 11/25/19

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“You all are amazing and helped our family so much along the way, talking about every type of product out there and every potential issue. We are picky customers and you all went above and beyond. Thanks!”

What would you tell a friend or colleague about your experience?

“That you all made a super complex consumer process very easy and straightforward and answered every question we had promptly. Would happily recommend to friends or family.”

-Babu, CA 10/25/19

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For what reason did you give a score of 5 out of 5 starts for your overall satisfaction?

“For being patient and thoroughly answering my questions over several weeks.”

-Daniel, AZ 10/16/19

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“Sarae was amazing to work with, made my husband and I feel extremely comfortable during the process, and took time to ensure all our questions were answered. I have already recommended Sarae and (LTC Consumer) to a couple of individuals as the experience that we have had I would recommend to others.”

-Robin, AZ 9/15/19

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“Always very professional and courteous and prompt.”

-Kathryn, CA 8/22/19

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“She worked with us regarding a few minor issues and was willing to take the time and helped explain things to suit our needs. Prompt attention, reasonable rates.”

-Jill, PA 8/7/19

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“She was a pleasure to work with. Very helpful and answered all my questions in a timely matter. Very good at helping educate about the options of long term care and the ramifications of the each option.”

-Darrell, MN 7/24/19

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“She is very patient and takes time to answer our questions. Brought understanding to a complex topic.”

-Gregg, MN 7/15/19

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“Sarae was so friendly and down to earth. She is very knowledgeable about the products and process and also very patient and willing to help any way that she can. She’s great! Sarae is associated with a Christian-based company and truly wants to assure that our needs are covered in a way we can afford.”

-Susan, MN 7/5/19

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“(Sarae) could answer any questions regarding what I was wanting, polite and punctual. She made it easy to find out what I wanted. (She was) responsive, polite, informative.”

-Maureen, VA 6/18/2019

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“Sarae is very knowledgeable and thorough and makes the process simple and understandable.”

What did you find most useful about this process?

“Understanding benefits of the plan I selected.”

What would you tell a friend or colleague about your experience?

“Sarae is delightful to work with and will help them to accomplish their goals.”

-Kathy, WA 4/19/19

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“Sarae is very knowledgeable about this product and is very pleasant to talk to.”

What did you find most useful about this process?

“Putting the different levels in a side-by-side format.”

-Duff, TX 10/26/18

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“Sarae has been very helpful and friendly. She knows the product and can explain options very well. It is a straight forward process.”

What did you find most useful about this process?

“Sarae being able to share screens with me as we walked through the process.”

-Mike, TX 10/24/18

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For what reason did you give a score of 10 out of 10 for your overall satisfaction?

“(I) felt like she provided me with all the information I needed to make a good decision.”

-Patricia, OH 9/22/18

Sarae joined the long term care insurance (LTCI) industry after having experienced hardship on both sides of her family. She quickly learned that far too many people are not educated about the risks associated with needing long term care services and wanted to help more families create a plan to protect their loved ones against that risk.

Sarae holds a Bachelor’s degree in Psychology and Education from Portland State University. At Portland State she worked with career counselors to help students get set up with Job Studies and Internships. She found love helping others find work and discovering new potential, so she spent the next couple years as a Recruiter for a national organization. Sarae’s desire to help others is achieved in working with consumers looking into Long Term Care. She wants to educate as many people as possible!

As a native Oregonian, Sarae spends most of her free time outdoors with her husband, their son and daughter, and their two dogs.

NIPR: 17674764

Licensed In: AK, AZ, CA (#0L96516), CO, FL, GA, ID, IL, IN, MD, MI, MN (#40588799), MO, NC, NH, NJ, NY, OH, OR, PA, TN, TX (#2321566), UT (#702875), VA, WA, WI.

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