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Very smooth and professional.

Since this is an entirely new product for me, I needed a lot of guidance and education about it in order to choose the option that best fit me. Everything was thoroughly explained (by Dan).

Calvin was very helpful and patient in the process. Calvin has been knowledgeable about the options and detailed with a lot of great information. Calvin has taken a lot of time finding the best options and detailed in reasons.

It has been a great experience. I would recommend Calvin and this agency to other people. This can be a complicated process but Calvin has made it a smooth process with lots of great information. Calvin is very kind and patient in going over details. Calvin has a positive attitude.

(Pamela) was tranquil, calm, listened intently to my needs, seemed to genuinely want to help me with LTC, very mild mannered, not pushy, polite, and knowledgeable. Very easy engaging with her.

(Pamela was) very knowledgeable and seemed to provide, a somewhat custom made policy to meet my need or tried to get close to it. (She) listened and tried her best to accommodate my need. She didn’t talk to much, but listened to me. That’s important to be. I (found) the policy has a lot of flexibility, lots of options, and is a good rate.

Carl helped us understand our options for coverage and was very unbiased in his presentation allowing us to select the plan that worked best for us. Working with an independent agent who isn’t trying to sell you their captive plans allowed us to feel confident that we were selecting the best plan for us.

Knowledgeable, experienced, professional. Cathy Flanagan is extremely helpful (and) knowledgeable.

Cathy does a great job in going over all options and then leading the customer through the process. Just excellent overall experience. Really stands out in this day and age.